In order to set up a custom domain for your therapist website, you’ll need to do two things:

1. Create a CNAME record at your domain registrar

2. Add your custom domain to iCouch

What is a CNAME record?

A CNAME is a type of record that tells the internet where to find your website. You can think of it like call-forwarding.

Let's say you went to a company like GoDaddy and bought a domain name. Let’s use the example of

Now that you own this name, you have to "point" it at something. That "something" is where your webpage lives. When a visitor goes to, the internet will route that visitor to wherever you "pointed" the domain.

You’ll need to let GoDaddy, etc. know the destination of your domain, by setting a record called a CNAME.

Setting up the CNAME record

These instructions will vary slightly depending on where you registered your domain name, but the basic process is the same.

1. Login to your domain register. This is usually the company from which you purchased the domain name. GoDaddy is an example, Namecheap is another.

2. Go to wherever you manage your domain DNS settings.

3. Add the new CNAME record with the following settings:

• Host: www

• Points to (destination):

Please note that your host does not have to be www, but it has to be something. For example, if you used "therapy" as your host, then visitors would need to visit For most people, www is the best choice for the host. With www, visitors will access your website at

iCouch does not support "naked" domains such as You need to have a host, such as "www." If you're technically minded and want to work, you can create a DNS redirect, redirecting to If you don't understand what this means or need some one-on-one help, please email us at and we'll be glad to help you get setup.

If you have another website for your practice, maybe it's, you can still use your custom domain with iCouch. You would just pick something different for your host setting. For example, you might have an existing website at, so you could use another host like "" for your iCouch site.

Do not use "icouch" as your host. It could cause mayhem and won't work.

Specific instructions for some common domain name providers

CNAME instructions for GoDaddy

CNAME instructions for NameCheap

Other providers have similar instructions, and you can usually find them on the domain provider’s website, or feel free to reach out to us for help setting it up.

Adding your Custom Domain to iCouch

Now for the easy part!

In your iCouch account, visit the "Website" section:

Enter your domain into the Custom Domain field. Do not use http/https. Just type your full domain such as

At the bottom of the page, click “Save”

Your website will now be available at the custom domain you’ve entered. Please note that this is using https -- which means your domain is protected by SSL security. If a visitor went to http instead of https, it will forward them automatically to the secure version.

Depending on the speed of your domain provider, your website could be available at your custom domain immediately, or it might take several hours. It takes time for your CNAME record to propagate across the internet. If after 24 hours you aren't seeing your iCouch website at your custom domain, please contact us so we can help figure out what went wrong.

Note about your Custom Domain

Your custom domain is for your public iCouch webpage and public calendar. However, when a visitor wants to book a session or send you a message, that will still use the domain. This is for security reasons.

If you need more help or have questions, feel free to contact us at and we will be happy to help!

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